I didn’t include the reference number
When you pay by a wire transfer, you receive a reference number with the rest of the account details. This number helps us identify which payment is yours. You’ll need to include the number in the reference field when setting up a payment from your account.
If you didn’t include the reference number, your transfer might be delayed while we try to locate your funds. To help us locate it, you’ll need to upload a proof of payment document. Once you upload your proof, our team will be in touch with you,
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What is a proof of payment?
A proof of payment can be a receipt (either a scan, a photo or a PDF) or a screenshot from your online bank, clearly showing the following: - your details — where your name and account number are indicated and your bank’s name; - our account details; ...
Can I cancel, dispute, or recall a completed transaction?
You can’t cancel any transfer that has been completed in PaySaxas. Every completed transfer in PaySaxas is final and we can't reverse or recall them. PaySaxas is unable to mediate disputes between senders and recipients so we highly recommend ...
What happens after I receive a payment?
Regardless of which bank account number you receive a payment into, all of your funds are immediately consolidated in your Account, under your Balances. Your Balances reflect the different currencies that you hold.
My incoming deposit is missing
We’re sorry to hear that your payment is missing, we’ll do everything we can to help locate it for you. If you're waiting for an incoming deposit and it has been more than three days since it was sent, feel free to contact PaySaxas using the call ...
Why is my transaction pending?
When a payment is marked as “pending” it means that the payment process still needs to be completed. In most cases, this simply means that you need to wait for this to happen. In general, it can take up to three business days for a pending ...