My incoming deposit is missing
We’re sorry to hear that your payment is missing, we’ll do everything we can to help locate it for you. If you're waiting for an incoming deposit and it has been more than three days since it was sent, feel free to contact PaySaxas using the call back form.
Please include the following information to help us find it:
1. The date the deposit was sent.
2. Payment Remittance/Advice or an MT103.
3. The account details that it was sent to.
By providing this information, you'll be helping us find your deposit and credit your PaySaxas account sooner.
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Are there any transaction limits on PaySaxas?
There are no limits on incoming or outgoing transactions. However, for larger transactions, we may request additional documentation such as invoices, purchase orders, bills of lading, contracts, etc. as part of our compliance monitoring process.
How can I add money to my PaySaxas account?
At PaySaxas, you can add funds to your account using a wire transfer, money from other PaySaxas users and direct deposits.