Can I cancel, dispute, or recall a completed transaction?

Can I cancel, dispute, or recall a completed transaction?

You can’t cancel any transfer that has been completed in PaySaxas. Every completed transfer in PaySaxas is final and we can't reverse or recall them. PaySaxas is unable to mediate disputes between senders and recipients so we highly recommend establishing trust with a business or person before setting up any transfers. While we can’t get involved in disputes, we will do our best to keep our customers safe and will, therefore, investigate any claims of fraud that may have been perpetuated using our services. In the case that we will find someone used PaySaxas fraudulently we will immediately block their ability to receive or send payments from or to PaySaxas. If you have such a case, don’t hesitate to contact our support team and provide as much information you have in detail along with any supporting documents to prove your dispute.

    • Related Articles

    • Why is my transaction pending?

      When a payment is marked as “pending” it means that the payment process still needs to be completed. In most cases, this simply means that you need to wait for this to happen. In general, it can take up to three business days for a pending ...

    • What is the minimum transaction fee?

      If you make a International payment, the minimum transaction fee is $55 + 0.2%. As for SEPA payment, €25 + 0.1% is the minimum amount that will be charged per transaction. All the fees you can find using the link : https://paysaxas.com/fees/

    • Are there any transaction limits on PaySaxas?

      There are no limits on incoming or outgoing transactions. However, for larger transactions, we may request additional documentation such as invoices, purchase orders, bills of lading, contracts, etc. as part of our compliance monitoring process.

    • Can I cancel my payments?

      Yes! You have a 10 minute payment cancellation window. Countdown will start from the moment a payment is submitted.

    • How does an intermediary bank work?

      An intermediary bank acts as a 'middleman' in a transaction. It bridges the gap between two different bank accounts (held by two different banks, in two different countries) to ensure smooth, speedy, and seamless cross-border payments